Frequently Asked Questions

Products

Which Pestana product is right for me?

Every pair of lashes has different needs, which is why Pestana offers four specialised lash care formulas instead of a one-size-fits-all solution.

• Lash Enhancing Tonic – A highly concentrated root treatment that supports longer-, fuller-, and healthier-looking lashes and brows.
• Jelly Oil – A deeply hydrating conditioning serum that nourishes lashes, improves flexibility, and supports a healthier lash growth environment. Suitable for daily care and lash lift or brow lamination aftercare.
• Rescue Oil – An intensive repair treatment for dry, brittle, damaged, or overprocessed lashes, enriched with nourishing oils and silk protein.
• Tinted Lash Serum – A lash serum with a natural tint that conditions lashes while enhancing their appearance for everyday wear.

Why does Pestana have four different lash care formulas?

Unlike many brands that offer only one lash serum, we believe no single formula can solve every lash concern.

Some lashes need intensive growth support, while others need hydration, repair after chemical treatments, or daily conditioning.

That’s why Pestana has spent over 8 years developing four specialised, highly concentrated formulas, each created with a specific purpose to support healthier lashes at every stage of their journey.

Are Pestana products prostaglandin-free?

Yes. All Pestana lash care products are formulated without prostaglandin analogues.

Are Pestana products hormone-free?

Yes. All Pestana lash care products are hormone-free.

Are Pestana products ophthalmologist tested?

Selected Pestana products are ophthalmologist tested, making them suitable for use around the delicate eye area.

Are Pestana products registered with Malaysia’s Ministry of Health (KKM)?

Yes. All Pestana cosmetic products are notified with Malaysia’s Ministry of Health (KKM) before being sold in the market.

Usage

How do I apply Pestana products?

Each product has its own recommended application method. Please refer to the instructions provided on the product packaging or individual product page for the best results.

How often should I use Pestana?

For optimal results, use consistently according to each product’s directions. Healthy lashes are built through regular, long-term care.

When can I expect to see results?

Results vary depending on your natural lash growth cycle. Most users notice healthier-looking lashes after several weeks of consistent use.

What happens if I stop using Pestana?

Your lashes will gradually return to their natural growth cycle over time. Stopping the product does not cause your lashes to fall out.

Can I use Pestana on my eyebrows?

Yes. Selected Pestana products are suitable for both lashes and brows.

Can I wear mascara after applying Pestana?

Yes. Simply allow the product to dry completely before applying mascara or eye makeup.

Lash Lift & Brow Lamination

Can I use Pestana after a lash lift?

Yes. Pestana products are specially designed to complement lash lift aftercare by helping to keep lashes hydrated, conditioned, and healthier after chemical treatments.

Which Pestana product is best after a lash lift?

• Jelly Oil – Deep hydration and daily conditioning while helping support a healthier lash growth environment.
• Rescue Oil – Intensive nourishment for dry, brittle, or overprocessed lashes.
• Lash Enhancing Tonic – Supports stronger, fuller, and healthier new lash growth from the root.

Many lash artists recommend combining both root treatment and lash conditioning for the best aftercare routine.

Will Jelly Oil affect my lash lift curl?

No. Jelly Oil is lightweight and formulated to condition lashes without weighing them down or affecting the lift when used as directed.

Can I use Pestana after brow lamination?

Yes. Pestana products help condition brow hairs after lamination while supporting healthier-looking brows.

Safety

Is Pestana suitable for sensitive eyes?

Yes. Our formulations are developed to be gentle and suitable for sensitive eyes. However, we always recommend performing a patch test before first use.

Can pregnant or breastfeeding mothers use Pestana?

Yes. but if you are pregnant or breastfeeding, we recommend consulting your healthcare professional before introducing any new cosmetic product into your routine.

Can teenagers use Pestana?

Pestana is generally recommended for older teenagers and adults. Younger users should use the products under parental guidance.

What should I do if the product gets into my eyes?

Rinse thoroughly with clean water. If irritation persists, discontinue use and seek medical advice.

Can I use Pestana with lash extensions?

Yes.

Lash Enhancing Tonic is extension-friendly as it is a water-based formula.

For Jelly Oil and Rescue Oil, avoid applying them directly onto the extension adhesive, as oil-based products may reduce glue retention.

Orders & Store Locator

Where can I buy Pestana?

Pestana products are available through our official website, selected online marketplaces, and authorised retail partners.

Where can I experience Pestana professionally?

Pestana is also available at selected lash studios, beauty salons, and spas across Malaysia for professional lash and brow aftercare.

Visit our Store & Spa Locator to find your nearest Pestana partner.

Do you ship internationally?

Yes. We currently ship to selected countries. Shipping availability may vary depending on each country’s cosmetic import regulations.

How can I contact Pestana?

Our customer support team is always happy to assist with product recommendations, orders, or general enquiries - contact@pestanabeauty.com