Refund policy

1. Returns:
• If you are not entirely satisfied with your purchase, you may return it within 5 days of receiving your order.
• Products must be unused and in the same condition as received, including original packaging.
2. Refunds:
Upon receiving your return, we will inspect the items to ensure they meet our return criteria.
Once approved, a refund will be processed to the original payment method within 7-14 business days.
3. Exchanges:
• Unfortunately, we do not offer direct exchanges. If you need a different product, please return the item and place a new order.
4. Return Process:
• To initiate a return, please contact our customer service team at pestanahq.work@gmail.com with your order number and reason for return.
• Ship the items back our HQ using a trackable shipping service
5. Damaged or Defective Products:
• In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
6. Non-Returnable Items:
• For hygiene reasons, certain cosmetic products such as opened or used items cannot be returned.
7. Shipping Costs:
• Customers are responsible for the cost of return shipping unless the return is due to our error.
8. Cancellation Policy:
• Orders can be cancelled within 10 hours of purchase. Once the order is processed, it cannot be cancelled.

We appreciate your trust in Pestana. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. Thank you for choosing us for your lash-care brand!